Dear [Player's Name],
I hope this letter finds you well. We understand that you are eager to have your PUBG (PlayerUnknown's Battlegrounds) account unblocked, and we appreciate your patience and the time you've taken to reach out to us. After a thorough review of your case, we regret to inform you that your account will remain blocked, and here are the reasons for our decision.
First and foremost, your account was blocked due to a violation of our Terms of Service. Our Terms of Service are in place to ensure a fair and enjoyable gaming environment for all players. When a player violates these rules, it undermines the integrity of the game and affects the experience of other users. In your case, the specific violation was [mention the exact violation, e.g., "using unauthorized third - party software to gain an unfair advantage in the game"].
We take all reports of rule - breaking seriously and conduct comprehensive investigations. Our dedicated team of experts uses advanced detection systems and manual reviews to confirm any violations. In your situation, the evidence against your account was conclusive, and we have strict policies that prevent us from unblocking accounts that have been found guilty of such infractions.
We understand that you may feel disappointed or believe there has been a mistake. However, we want to assure you that our processes are designed to be as accurate as possible. If you have any additional information that you think might change our decision, you can provide it to us within [X] days. We will re - evaluate your case based on the new evidence.
We also want to emphasize that we value our players and are committed to maintaining a high - quality gaming community. To avoid future issues, we encourage you to familiarize yourself with our Terms of Service and abide by them. By doing so, you can continue to enjoy the exciting world of PUBG in a fair and legal way.
Once again, we apologize for any inconvenience this may cause you. If you have any further questions or need more clarification, please do not hesitate to contact our support team.
Best regards,
[Support Team Name] PUBG Corporation
